Shel99 takes every member's privacy seriously. We are committed to collecting, processing, and protecting your personal data in a transparent, responsible, and secure manner — in line with industry best practices and applicable data protection laws.
Shel99 builds trust among Malaysian players through clear and accountable privacy practices at every level of platform operations.
All your personal data and financial information is protected with 256-bit SSL encryption at all times, ensuring no unauthorised third party can access your sensitive information during transmission.
Your data is used only for the purposes stated in this Privacy Policy. shel99 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
As a shel99 player, you have the full right to access, correct, transfer, or request the deletion of your personal data. Your request will be processed within 14 working days through our customer support channel.
Shel99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. We ensure all data collection and processing practices align with applicable legal requirements.
All your deposit and withdrawal records are processed through secure, encrypted payment channels. Your financial transaction information will not be shared with any party unless required by law.
You may opt out of receiving marketing communications from shel99 at any time via your account settings or by contacting our customer support team. Your preference will be applied within 5 working days.
Welcome to the shel99 Privacy Policy page. This document explains in detail how shel99 collects, uses, stores, discloses, and protects the personal information you provide to us when using our online entertainment platform at shel99.win.
This Privacy Policy applies to all users of the shel99 platform — including website visitors, registered members, active players, and former members. It covers all services we offer, including slot games, live casino, sports betting, bingo, and all official shel99 communication channels.
Shel99 is the data controller responsible for personal information collected through our platform. We are committed to ensuring your information is processed in a fair, lawful, and transparent manner in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
If you have any questions about how we handle your personal data, the shel99 Data Protection Officer (DPO) team can be reached by email at [email protected].
Shel99 collects personal information from you through several methods — directly when you register an account or contact us, automatically while you use the platform, and in certain circumstances from trusted third-party sources. Below is a summary of the data categories we collect:
| Data Categories | Examples of Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Registration, account profile |
| Financial Data | Bank name, bank account number, transaction records | Deposit/withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Activity Data | Game history, betting records, wins | Automatically during gameplay |
| Communication Data | Live chat logs, support emails, feedback | Customer Service Interactions |
Shel99 only collects data that is strictly necessary for legitimate, stated purposes. We do not collect categories of sensitive data that are irrelevant to our platform's operations. For the identity verification (KYC) process, you may be asked to upload a copy of an identification document such as a national ID or passport to comply with anti-money laundering (AML) requirements.
The personal information we collect is used for legitimate, pre-defined purposes. shel99 will not use your data for any purpose other than those stated below without obtaining your prior consent:
shel99 conducts data analysis based on the principle of data minimisation — only data that is strictly necessary for each specific purpose will be accessed and processed by our team.
Shel99 does not sell or rent your personal data to any third party for commercial purposes. However, in operating the platform, we may need to share certain information with trusted parties under limited and controlled circumstances:
All third parties working with shel99 are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific agreed purposes and are not authorised to process your data for any other purpose.
shel99 never shares your personal data with advertisers, data brokers, or third-party social media platforms for marketing purposes without your explicit consent.
The security of your personal data is shel99's highest priority. We continually invest in robust security infrastructure and employ the latest technologies to protect your information from unauthorised access, disclosure, alteration or destruction.
The technical and organisational security measures we implement include:
In the event of any serious data breach that may affect your rights and freedoms, shel99 will notify the relevant authorities and inform you within the timeframe required by law.
Shel99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the full functionality of the shel99 platform. For more information on managing cookies, please refer to your web browser documentation.
shel99 does not use third-party cookies for external affiliate advertising purposes. All cookies we use are solely to enhance your experience as a player and to maintain platform security.
As a data subject under Malaysia's PDPA and applicable privacy laws, you have the following rights regarding your personal data held by shel99:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your personal data subject to our legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format when required.
Request that we restrict the processing of your data under certain legitimate circumstances.
To exercise any of the above rights, please contact the shel99 customer support team by email at [email protected] or via live chat on the platform. We will process your request within 14 working days from the date we receive the complete request.
Shel99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Once the retention period expires, your data will be securely deleted or anonymised.
Our data retention period guidelines are as follows:
Shel99 is a platform designed exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we find that we have inadvertently collected personal information from a minor, we will take immediate action to delete that information from our systems and close the relevant account. Parents or guardians who suspect their child has registered on the shel99 platform without permission are welcome to contact us immediately at [email protected].
shel99 employs a strict age verification process during registration and may request identification documents to confirm that players meet the minimum age requirement.
The shel99 platform may contain links or integrations with certain third-party services such as payment providers and gaming platforms. When you access these third-party services, their own Privacy Policy will apply and not this shel99 Privacy Policy.
Shel99 is not responsible for the privacy practices or content of any third-party websites or services you access through our platform. We encourage you to read the Privacy Policy of each third-party service before providing them with any personal information.
All third-party providers integrated with the shel99 platform have undergone rigorous security and privacy assessments and are bound by comprehensive data processing agreements to ensure your data is always protected.
Shel99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. We will notify you of any material changes to this Privacy Policy through:
The updated Privacy Policy will take effect on the date stated in the change notice. Continued use of the shel99 platform after the effective date constitutes your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using our platform.
We recommend that you review this page periodically to ensure you are always aware of how we handle your personal data. The latest update date is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The shel99 Data Protection Officer team is ready to assist you.
Privacy-related complaints will be thoroughly investigated and we will provide a written response within 14 working days. If you are dissatisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.
shel99 respects every player's right to privacy. We are committed to resolving all privacy queries and complaints promptly, fairly, and transparently to ensure your trust in our platform is always maintained.