Please read these Terms and Conditions carefully before registering or using any service on the shel99 platform. This document sets out your rights and responsibilities as a member, as well as shel99's commitments to you.
Registration is open to individuals aged 18 and above only. Each player is permitted one active account. shel99 reserves the right to verify member identity through a KYC process at any time.
All financial transactions are processed through secure, encrypted payment channels. Winning withdrawals will be processed to the bank account or digital wallet registered under the same member name.
All bonuses are subject to the stipulated wagering requirements. Bonuses cannot be withdrawn directly without first fulfilling the relevant requirements.
Members are responsible for keeping their account passwords confidential. shel99 will never request your password through any communication channel. Report any suspicious activity immediately.
The use of automation software, bots, or any cheating methods in any game is strictly prohibited. Violations will result in immediate account suspension or permanent closure without prior notice.
Shel99 provides self-control tools such as deposit limits, loss limits, and self-exclusion features. We encourage all members to play within their means for sustainable enjoyment.
Welcome to shel99, an online entertainment platform built exclusively for Malaysian players. These Terms and Conditions constitute a legally binding agreement between you as the user and shel99 as the platform operator. Please read this document carefully in its entirety before using any part of our platform.
By registering an account, making a deposit, using any game, or simply browsing the shel99 website, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, including the shel99 Privacy Policy and Responsible Gaming Guide, which form part of this agreement.
If you do not agree with any part of these terms, please stop using the shel99 platform immediately. If you have any doubts or questions about these terms, the shel99 customer support team is available to assist you 24 hours a day, 7 days a week.
shel99 reserves the right to amend, update, or replace any part of these terms at any time by providing reasonable notice to members via their registered email or in-platform notification.
To register and use the shel99 platform, you must meet all of the following eligibility requirements at all times while you remain an active shel99 member:
During the registration process, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and mobile number. shel99 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time to verify the information provided, particularly before processing your first withdrawal or for transactions exceeding certain limits.
Each individual is only permitted to hold one (1) active account at shel99. Creating multiple accounts by the same individual is a serious violation that may result in the closure of all associated accounts and the forfeiture of any credit balances and bonuses.
shel99 does not accept registrations from individuals under 18 years of age. If we detect that an account has been registered by a minor, the account will be closed immediately and all associated funds will be handled in accordance with procedures set by the relevant authorities.
As a shel99 member, you are fully responsible for the security and activity of your account. This includes:
Shel99 will not be held responsible for any losses arising from your failure to keep your account login information secure. shel99 never request your password, PIN, or any sensitive account information via email, SMS, WhatsApp, or any social media platform. If you receive such a request, please report it to our customer support team immediately as it is a third-party fraud attempt.
shel99 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Our real-time monitoring system is continuously active to detect and prevent any suspicious activity on the platform.
Shel99 supports a wide range of payment methods suited for Malaysian players, including online bank transfers to major banks (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), digital wallets such as Touch 'n Go eWallet and Boost, and other digital payment methods available on the platform.
Below is a general information table for transactions at shel99:
| Transaction Type | Minimum Limit | Processing Time | Fee |
|---|---|---|---|
| Deposit — Online Banking | RM 30 | Instant | None |
| Deposit — Digital Wallet | RM 20 | Instant | None |
| Withdrawal — Online Banking | RM 50 | 15 minutes – 1 hour | None |
| Withdrawal — Digital Wallet | RM 30 | 15 minutes – 1 hour | None |
All withdrawals must be made to a bank account or digital wallet registered under the same name as your shel99 account. shel99 will not process withdrawals to third-party accounts for security and anti-money laundering compliance reasons. First-time withdrawals by new members may require KYC verification before being processed.
Shel99 offers a wide variety of bonuses and promotions to new and existing members from time to time. All bonuses offered are subject to the specific terms and conditions set for each respective promotion, and those conditions are to be read together with these general terms.
The general principles applicable to all bonus types at shel99 are as follows:
Make sure you read the full terms of each promotion before claiming a bonus. If you have any questions about wagering requirements or bonus eligibility, contact the shel99 customer support team, available 24/7.
All games available on the shel99 platform — including video slots, Live Casino, sports betting, and bingo — have their own game rules accessible within each game. Members are required to understand the game rules before participating.
Shel99 uses an RNG (Random Number Generator) system certified by independent international auditing bodies to ensure all game outcomes are random and cannot be manipulated. For live casino games, all sessions are recorded and can be reviewed for the purpose of resolving any disputes.
To keep the shel99 platform safe, fair, and enjoyable for all members, certain activities are strictly prohibited. Violation of any of the following may result in immediate account suspension or permanent closure:
shel99 employs a sophisticated fraud detection system and works closely with international security providers. Any suspicious activity will be thoroughly investigated. If fraud is confirmed, account balances may be forfeited and legal action may be taken.
Shel99 reserves the right to suspend or close a member's account under the following circumstances without prior notice:
Members may also close their own account at any time by contacting the shel99 customer support team. Prior to closure, all valid credit balances and pending withdrawals will be processed in accordance with standard withdrawal procedures, subject to the resolution of any outstanding issues.
If an account is closed due to a terms violation, shel99 reserves the right to withhold any balance associated with the violating activity while an investigation is conducted.
Shel99 takes our responsibility for the well-being of all members seriously. We believe that responsible entertainment is the foundation of a healthy, long-term relationship between the platform and our player community.
The following are self-control tools provided by shel99 to help members manage their gaming activity:
If you or someone you know feels that gambling is beginning to affect daily life, contact the shel99 customer support team for assistance and guidance. We will help you activate the appropriate self-control tools promptly.
Read the Full shel99 Responsible Gaming GuideThe shel99 platform is provided on an "as is" and "as available" basis. shel99 strives to ensure the platform operates smoothly at all times, but cannot guarantee that the service will be free from interruptions, errors, or delays at all times.
Shel99 will not be liable for:
In any circumstance where shel99 is found liable, shel99's maximum liability to you is limited to the amount you have deposited into your shel99 account within the 30 days preceding the relevant incident.
Shel99 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notification or registered email at least 7 calendar days before changes take effect, except in urgent situations requiring immediate action for security or legal compliance reasons.
Your continued use of the shel99 platform after any amended terms take effect will be considered your acceptance of those revised terms. We encourage you to review this Terms and Conditions page periodically to stay informed of the latest applicable version.
The date these terms were last updated is 1 January 2026 (Version 3.1). Each new version of the Terms and Conditions will include a clear effective date for members' reference.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of shel99's services, please contact our customer support team through the following channels:
Shel99 is committed to resolving every complaint fairly and transparently. If you are not satisfied with the resolution provided by our customer support team, you may request that your case be reviewed by shel99 management. The final decision of shel99 management in any dispute is conclusive, subject to your legal rights under applicable Malaysian law.
These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute that cannot be resolved amicably shall be referred to a court of competent jurisdiction.